KNOW-HOW3000

Your experiences can change the world. How? What we most learn from are our experiences. What if we not only learn from our own experiences, but also from the experiences other stakeholders of the KNOW-HOW3000 network make? We would have a much larger pool of references in order to make the right decisions that lead the projects to its goals and beyond.

The Experience Capitalisation Process

Let’s learn from each other and reach our goals! Below you can find good practices and see how partners have learnt from failures. These experiences have gone through our experience capitalisation process in order to make them more applicable.

Learn more about the 4 steps of experience capitalisation:

Step 1

Identification and Assessment

A Partner Organisation, Technical Advisor and/or HORIZONT3000 employee (from a regional office or from the headquarters in Vienna) suggests a relevant topic/an experience either to the Sector Coordinators or to the knowledge management desk at HORIZONT3000.
Knowledge Management team, Country and/or Regional Offices screen learning needs of Partner Organisations and call/search for experiences, e.g. via the KNOWLYMPICS – our knowledge harvesting games – or by contacting organisations directly that have experience in a certain field.

Step 2

Documentation and Capitalisation

If the experience is not yet capitalised and documented, the Partner Organisation, Technical Advisor and/or HORIZONT3000 proposes a method on how to capitalise the experience, if possible in a participatory way.
HORIZONT3000 and the Partner Organisation decide on the method, how to capitalise the experience and how to finance the process.
The “Questionnaire for experience capitalisation” is completed – either for learning from good practice or for learning from failure, which serves as a summary for a possible/future sharing of this experience; support for this step is offered by HORIZONT3000.
The experience description sheet (“Experience in Detail”) and a one-pager (“Experience at a Glance”) is prepared by HORIZONT3000.

Step 3

Knowledge Sharing

The experience is shared via the KNOW-HOW3000 Internet Platform, our newsletter, partners’ homepages, regional or international sharing events (conferences, exchange visits, “EoE”, etc.), e-mail, or any other way.

Step 4

Adoption, Adaption and Application

Partner Organisations, Technical Advisors and HORIZONT3000 apply learnings from failure and good practices in their projects/ programmes
HORIZONT3000 monitors, whether experiences and good practices have been adopted by other (Partner) Organisations and, whether they have been adapted and applied. This is necessary in order to learn from the whole learning and sharing process.

Within the capitalisation process, HORIZONT3000 uses a fundamental method: the systematisation of experiences. Systematisation means to collectively reconstruct and systematically document what has happened, reflect on it, and draw lessons learnt. Experiences thus turn into shareable knowledge, which can be adopted, adapted, and applied by others.

Watch this instructional video to learn more about the systematisation of experiences: